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Success story

Business Link: enterprise social network with AI chatbots for fiscal and tax consulting

A leading Italian company that provides fiscal, tax, management and corporate operations consulting to companies, with four offices in Northern Italy and thousands of clients throughout the country, needed to design and implement a solution that would allow them and their users to work within a network. The objective was to make information available in a timely manner, and to facilitate seamless communication, the exchange of ideas and initiatives, and virtual meetings.

This request led to the creation of Business Link, an enterprise social network for companies that provides a virtual space where companies in the network can communicate with each other and showcase their services. In this exclusive network, registered companies can also publish news, information, or simply comments, and decide which companies to follow, as well as interact with each other through video calls, chat, document exchange and more.
 
The network is a private web portal – which will soon be available for mobile – owned by Partecipa Innovation Holding, whose main company is Servizimpresa.
 
The solution was deployed in the second half of 2019 and became even more valuable in the first half of 2020 due to the spread of COVID-19. The platform that was already installed allowed Business Link companies to support their customers in a fully online context.
 
In addition to the social and collaborative features, more management solutions were added, such as:
 
Timeline for active and passive invoices
Cash flow management
CRM
Leads
Quotes
Appointment scheduling
Tasks
Integrated remote desktop.



Chatbots implemented with IBM Watson

 
Lastly, a Virtual Assistant was provided through an Artificial Intelligence engine (IBM Watson). It consists of two chatbots trained to interact intelligently with customers, and with the ability to answer hundreds of questions on the two topics most demanded by companies:
 
  • Privacy (GDPR - General Data Protection Regulation)
  • Taxation and Accounting.
 

Technical features and integrations

 
RAND SOLUTIONS developed the entire solution in 9 months using our GeneXus Low-Code platform, and integrated GAM for security and WorkWithPlus.
 
For the Remote Desktop component, Anydesk was integrated, while the open source solution Jitsi was integrated with the component for virtual meetings, customizing the interface and integrating GeneXus functions; in this way, the network also manages meetings.